Ante la situación de orden público que se presenta en Turquía, el Ministerio de Relaciones Exteriores, a través del Consulado en Ankara, activó el protocolo para atender solicitudes de asistencia a connacionales afectados, o personas que quieran conocer el estado de sus familiares que residen allí.
En ese sentido, siendo las 9 de la noche (hora colombiana), el Consulado en Ankara ha brindado asistencia a 61 connacionales, quienes han solicitado orientación para salir del país.
Sobre cualquier novedad o eventualidad que involucre a algún colombiano, será informada a través de nuestra cuenta de twitter: @cancilleriacol
Como parte del protocolo, el Consulado en Ankara está contactando a los connacionales residentes para verificar su situación, atender sus solicitudes de asistencia y brindar recomendaciones.
Frente a esta situación, la Cancillería invita a los connacionales que se encuentren en Turquía, ya sean residentes o turistas, que se abstengan de salir de sus casas y hoteles hasta que se normalice la situación. Pese a nuestros esfuerzos, y dadas las confrontaciones actuales, reiteramos que no es factible salir del país, por lo que en este momento debe primar la seguridad de los colombianos a quienes se les recomienda permanecer resguardados, lejos de manifestaciones y aglomeraciones.
CIAC
El Centro Integral de Atención al Ciudadano (CIAC) del Ministerio de Relaciones Exteriores dispuso de todos los canales de interacción para recibir las solicitudes de asistencia de nuestros connacionales. Estos medios están habilitados las 24 horas, de lunes a domingo.
Si llama desde Colombia puede marcar al 01 8000 979899 y 01 8000 938 000.
También puede acceder a:
- Video llamada gratuita a través de la página www.cancilleria.gov.co
- Chat en línea a través de la páginawww.cancilleria.gov.co
- Llamada en línea gratuita a través de la página www.cancilleria.gov.co
- Línea de atención telefónica en Bogotá:(+57 1) 3826999
- Correo electrónico:asistencias@cancilleria.gov.co
- Twitter: @CancilleriaCol
De la misma manera pueden entrar en contacto con el Consulado de Colombia en Ankara escribiendo al correo: cankara@cancilleria.gov.co

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